London, UK

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Learn how we protect your personal information and ensure your privacy while using our website.

Version 3.0 | Effective Date: 25th April 2026

Privacy Policy

This Privacy Policy explains how The Elocution Coach Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you:

Visit our website
Submit an application or enquiry
Book a consultation
Purchase or use our services

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller is:

The Elocution Coach Ltd
167-169 Great Portland Street, 5th Floor, London W1W 5PF
office@theelocutioncoach.com

2. What Data We Collect

We collect the following types of personal data:

a) Identity & Contact Data

Name
Email address
Phone number

b) Application & Coaching Data

Information submitted via application forms
Notes taken during consultations
Progress and feedback from coaching sessions

c) Payment Data

Billing details
Transaction history

(Payments are processed securely via third-party providers such as Stripe – we do not store full card details.)

d) Technical & Usage Data

IP address
Browser type and device
Website usage data (via analytics tools)

e) Marketing Data

Email engagement (opens, clicks)
Preferences and interests

f) Children’s Data

Where services are provided to children:

Data is collected via the parent or legal guardian
We process limited data necessary for coaching delivery
We do not knowingly collect data directly from children without parental consent

3. How We Collect Your Data

We collect data through:

Website forms (e.g. applications)
Booking systems (e.g. Acuity)
Direct communication (email, phone, messages)
Coaching sessions and internal notes
Cookies and analytics tools

4. How We Use Your Data

We use your data to:

Service Delivery

Provide coaching sessions and programmes
Manage bookings and scheduling
Deliver customer support

Communication

Send confirmations, reminders, and updates
Respond to enquiries

Marketing

Send relevant offers and content
Improve our advertising and targeting

(You can unsubscribe at any time.)

Business Operations

Internal training and quality control
Record keeping and administration

6. Legal Basis for Processing

We rely on the following legal bases:

Contract – to deliver services you have purchased
Legitimate Interests – to improve services and communicate with you
Consent – for marketing communications
Legal Obligation – for accounting and regulatory requirements

7. Sharing Your Data

We share data only where necessary with trusted third parties, including:

Payment providers (e.g. Stripe)
Email platforms (e.g. Mailchimp)
CRM and communication tools (e.g. Intercom)
Booking systems
Analytics providers (e.g. Google Analytics)

All third parties are required to protect your data.

8. International Transfers

Some providers may store data outside the UK. Where this occurs, we ensure appropriate safeguards are in place (e.g. standard contractual clauses).

9. Data Retention

We retain personal data only as long as necessary:

Client data: up to 6 years (for legal and tax purposes)
Marketing data: until you unsubscribe
Application data: typically 12–24 months

10. Your Rights

Under UK GDPR, you have the right to:

Access your data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict processing
Object to processing
Data portability

To exercise your rights, contact us at: office@theelocutioncoach.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

11. Cookies

We use cookies to:

Improve website functionality
Analyse traffic
Support advertising

You can manage cookie preferences through your browser settings.

12. Security

We take appropriate technical and organisational measures to protect your data, including:

Secure systems and platforms
Restricted access to data
Encryption where appropriate

13. Recording of Sessions

Coaching sessions may be recorded for:

Quality assurance
Training purposes
Client review

Recordings are stored securely and not shared externally without consent.

14. Children’s Privacy

We take extra care when handling children’s data:

Data is controlled via the parent/guardian
We minimise the amount of data collected
We prioritise safeguarding and confidentiality

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

16. Contact Us

If you have any questions about this policy or your data:

The Elocution Coach Ltd
167-169 Great Portland Street, 5th Floor, London W1W 5PF

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